Return & Refund Policy

RETURNS

No returns are accepted on new or unused product after 30 days of purchase. Returns for warranty consideration must be made within the terms of the manufacturer’s limited warranty.

No returns are accepted on electrical components such as CDI boxes, Rev Box CDI units or voltage regulator/rectifier units.

No returns are accepted on carburetors once they have had fuel in them.

No returns are accepted on special order items, including special order OEM parts.

No returns on discontinued and close out items as well as used and worn parts.

We will accept non-installed electrical items such as headlights, turn signals, tail lights and such, as long as they are still in their factory packaging and have not been installed. (See bottom of page for methods of refund.)

We will of course accept refunds on incorrect parts. If we shipped you a wrong part (doesn’t fit, wrong color, etc.) we will replace it with the correct item or issue you a full refund for that part(s) with no restocking fee. We will also pay for the return shipping.

Authorized returns may be subject to a restocking fee of up to 20% of the original purchase price.

All of the above conditions should be discussed with a ProCycle representative when you call to obtain your Return Merchandise Authorization (RMA) number. You must phone ProCycle at 1-800-496-5516 or 541-688-9543 to obtain your RMA number. Unfortunately, we cannot accept returned merchandise without an RMA number.

The RMA number must be the second line of the address, with ‘ATTN:’ in front of it. The shipping address should appear as follows:
ProCycle
ATTN: RMA # (MUST have this number which is provided by ProCycle)
3456 Olympic St.
Springfield, OR 97478-5574

Returns must be received by ProCycle within 15 days of the RMA issue date.

Please do not return any items via COD as our shipping department cannot accept COD returns. All returns must be sent back to ProCycle freight prepaid.

ProCycle is not responsible for damaged or lost packages, and we recommend that you insure the return package through your selected carrier. We suggest you insure your return package for the full retail value of the item(s) and obtain a tracking number from your chosen shipper. We cannot process refunds on damaged item(s); damaged item(s) will be returned to the customer via ground shipping. Return shipping and insurance charges are the responsibility of the customer.

All returns must include a copy of the original invoice for the item(s) purchased.

All returns must include a letter explaining why the product(s) is being returned.

All returned product(s) must be in original packaging and arrive in a condition fit to sell as new.

REFUNDS

If the purchased product is eligible for a refund, the refund will be handled in one of these methods:

• Applicable in-store credit.
• Credit issued to credit card used for purchase.
• PayPal refund to your account.